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Support & Contact | Nikunj Stock Brokers Ltd
Support & Grievance

We're Here
Whenever You Need Us

Reach our team by phone, email or in person. If your concern isn't resolved, our structured escalation matrix ensures it reaches the right desk β€” every time.

Contact Your Way

Multiple ways to reach us β€” pick what's easiest for you.

πŸ“ž
Phone Support

Talk directly to our customer care team for immediate assistance on trading, accounts, or any concern.

011-47030000 / 01
Mon–Fri Β· 9:30 AM – 6:30 PM
βœ‰οΈ
Email Support

Send us your query or complaint in writing. Our team acknowledges and responds within one business day.

Mon–Fri Β· Response in 24 hrs
🏒
Walk-In Office

Visit us at our registered office in Delhi for in-person assistance, documentation, or account queries.

A-92 GF, Kamla Nagar, Delhi 110007
Mon–Fri Β· 9:30 AM – 6:30 PM

Escalation Matrix

If your concern is not resolved at the first level, escalate step-by-step. Each level has a dedicated contact. We are committed to resolving every grievance within the SEBI-mandated timelines.

πŸ“‹ How to use this matrix

Start at Level 1 β€” Customer Care. If unresolved or unsatisfied within the stipulated time, move to Level 2, then Level 3, and finally Level 4.

Please quote your Service Ticket / Complaint Ref. No. when escalating to the next level or to SEBI SCORES.
L1
Level 1 β€” First Point of Contact
Customer Care
Mrs. Neha β€” Customer Care Executive
πŸ“ž 011-47030000 / 01 βœ‰οΈ ig.nikunj@nikunjonline.com πŸ• Mon–Fri Β· 9:30 AM–6:30 PM
πŸ“ A-92, GF, Kamla Nagar, Delhi 110007
L2
Level 2 β€” Escalation
Head of Customer Care
Mrs. Reena β€” Head of Customer Care
πŸ“ž 011-47030042 βœ‰οΈ info@nikunjonline.com πŸ• Mon–Fri Β· 9:30 AM–6:30 PM
πŸ“ A-92, GF, Kamla Nagar, Delhi 110007
L3
Level 3 β€” Compliance
Compliance Officer
Mrs. Monika β€” Compliance Officer
πŸ“ž 011-47030017 / 18 βœ‰οΈ complianceofficer@nikunjonline.com πŸ• Mon–Fri Β· 9:30 AM–6:30 PM
πŸ“ A-92, GF, Kamla Nagar, Delhi 110007
L4
Level 4 β€” Highest Authority
Chief Executive Officer (CEO)
Mr. Pramod Kumar Sultania β€” CEO
πŸ“ž 011-47030015 βœ‰οΈ Pramodsultania@nikunjonline.com πŸ• Mon–Fri Β· 9:30 AM–6:30 PM
πŸ“ A-92, GF, Kamla Nagar, Delhi 110007
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Still Unresolved? Escalate to the Regulator

In absence of a response or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI or the respective Exchange / Depository. Please quote your Service Ticket / Complaint Ref. No. when filing externally.

Frequently Asked Questions

Common queries answered so you don't have to wait.

Open a Demat + Trading account fully online in under 5 minutes using your PAN, Aadhaar, and bank details. Complete e-KYC via Aadhaar OTP β€” no physical documents needed. Start here β†’
Most queries are resolved at Level 1 within 24–48 business hours. Formal complaints are addressed within SEBI-mandated timelines (typically 30 days). You'll receive a ticket number for tracking.
Use the "Forgot Password" option on the login screen for an instant reset via registered email or mobile. If you face further issues, call 011-47030000 during business hours.
Add funds via UPI, NEFT, or RTGS directly from the platform or app. UPI transfers reflect instantly. For NEFT/RTGS, please allow up to 2 business hours during banking hours.
An NRE account holds foreign income converted to INR and is fully repatriable. An NRO account holds income earned in India (rent, dividends) and is partially repatriable. Both are fully FEMA-compliant with Nikunj.
Apply for IPOs in just 2 clicks from the platform or app using UPI or ASBA. Real-time allotment tracking is available within your dashboard at zero extra charge.

Registered Address & Hours

Visit us in person or reach us during business hours.

πŸ“ Registered Office
🏒A-92, Ground Floor, Kamla Nagar, Delhi β€” 110007
πŸ• Business Hours
Monday – Friday 9:30 AM – 6:30 PM
Saturday Closed
Sunday & Public Holidays Closed
Open Now

Market trading hours follow NSE/BSE timings (9:15 AM – 3:30 PM IST). Support is available until 6:30 PM for post-market queries.

Still Have Questions?
We're One Call Away.

Our team is available Monday to Friday, 9:30 AM to 6:30 PM. No bots, no wait queues β€” a real person picks up.