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Investor Grievance | Nikunj Stock Brokers Ltd

Investor Relations

Investor Grievance

Investor Grievances Handling Policy and Procedure for Nikunj Stock Brokers Limited. We are committed to resolving every complaint promptly and transparently.

SEBI Regulated
24–48 Hr Response
3-Stage Resolution
Section 01

Company & Registration Details

Nikunj Stock Brokers Limited
Registered Office: A-92, Ground Floor, Kamla Nagar, Delhi – 110007, Bharat

All registrations are held as Non-Individual entities and remain valid in perpetuity unless suspended or cancelled by SEBI/AMFI.

SEBI Registration
INZ000169335 — Member of NSE, BSE, MCX
Member Codes
NSE: 06913  |  BSE: 6645  |  MCX: 16505
Portfolio Manager
INP000010070
Depository Participant
NSDL & CDSL — SEBI Reg: IN-DP-089-2015
NSDL / CDSL DPID
NSDL: IN302994  |  CDSL: 12100300
Mutual Fund Distributor
ARN-0087
Section 02

Key Contacts

Compliance Officer
Ms. Monika
8700240043
complianceofficer@nikunjonline.com
Principal Officer & CEO (PMS)
Mr. Pramod Kumar Sultania
9811322534
pramodsultania@nikunjonline.com
Section 03

Grievance Redressal — How to File a Complaint

For any complaints, please write to us at the email addresses below:

After sending your complaint to the above email ID, you will receive a ticket number via email. Our customer support team will respond within 24 to 48 hours of the ticket being raised, through email and/or call, to work towards resolution.
Section 04

Escalation — Stock Exchange & Depository

In the absence of a response, or if your complaint is not addressed to your satisfaction, you may escalate to the respective Stock Exchange or Depository:

If still not satisfied, you can lodge a complaint with SEBI at scores.sebi.gov.in or at the SMART ODR Portal at smartodr.in/login.
Section 05

Procedure to File a Complaint on SEBI SCORES

Register on the SCORES portal to file your complaint directly with SEBI.

  • Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number and Email ID.
  • Benefit: Effective communication between you, the intermediary and SEBI.
  • Benefit: Speedy redressal of grievances through a centralised, monitored system.
Section 06

Grievance Redressal Mechanism

1
Approach the Stock Broker
  • Filing a complaint through email.
  • Filing a complaint through the Nikunj Stock Brokers Limited (NSBL) website.
  • Filing a written complaint in hard copy.
2
Approach the Stock Exchange / Depository
Complaint filed by the customer.
Complaint forwarded to the Stock Broker / DP by the Stock Exchange or Depository.
Response by the Stock Broker / DP is shared with the client.
Amicable resolution of the complaint.
If the client is not satisfied, the matter is placed before the IGRC of the Stock Exchange/Depository, and IGRC issues its order on merit.
If the IGRC order is accepted by the client, the complaint stands resolved.
If the client is not satisfied with the IGRC order, the client is advised to file for Arbitration.
After Arbitration Committee meetings, the Arbitration Award is passed and communicated to both parties.
If satisfied, the complaint stands resolved. If not, the client may appeal to Appellate Arbitration.
Appellate Arbitration Award is passed. If the client is satisfied, the complaint stands resolved.
If the client is still not satisfied with the Appellate Arbitration Award, the client may pursue the matter before an appropriate court.
3
Approach SEBI Directly
At any stage during Stage 2 — after point 4 but before point 11 — the client can file a complaint to SEBI on the SCORES portal or at the SMART ODR Portal.

Need to File a Grievance?

Write to our grievance team and receive a ticket number within minutes.

Email Grievance SEBI SCORES
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