Reach our team by phone, email or in person. If your concern isn't resolved, our structured escalation matrix ensures it reaches the right desk — every time.
Get In Touch
Multiple ways to reach us — pick what's easiest for you.
Talk directly to our customer care team for immediate assistance on trading, accounts, or any concern.
Send us your query or complaint in writing. Our team acknowledges and responds within one business day.
Visit us at our registered office in Delhi for in-person assistance, documentation, or account queries.
Grievance Redressal
If your concern is not resolved at the first level, escalate step-by-step. Each level has a dedicated contact. We are committed to resolving every grievance within the SEBI-mandated timelines.
In absence of a response or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI or the respective Exchange / Depository. Please quote your Service Ticket / Complaint Ref. No. when filing externally.
Business Hours
Commodity trading hours on MCX vary by category — agri commodities follow a shorter daytime session, while international commodities trade into the evening to track global markets.
Trading hours are subject to change as per exchange circulars and may be revised on account of holidays, special trading sessions, or regulatory directives. Please check the MCX website for the most current schedule before placing time-sensitive orders.
Self-Service
Manage your account details directly — no need to call or email for these routine updates.
Quick Answers
Common queries answered so you don't have to wait.
Our Office
Visit us in person or reach us during business hours.
Market trading hours follow NSE/BSE timings (9:15 AM – 3:30 PM IST). MCX commodity trading runs 9:00 AM – 5:00 PM for agri commodities and 9:00 AM – 11:25 PM (11:55 PM during US daylight saving) for international commodities. Customer support is available until 6:30 PM for post-market queries.
More Ways to Connect
A few more ways to reach us, share your thoughts, or grow with us.
We want to improve our working, so your feedback is very important to us. Please share your experience — you can also rate us on Google Maps.
Share FeedbackPrefer WhatsApp? Send us your query and our team will get back to you directly on chat — fast, simple, and no waiting on hold.
Message on WhatsAppWe are interested in appointing franchisee partners all over India. If you'd like to partner with us, reach out and let's talk.
businesspartner@nikunjonline.comOur team is available Monday to Friday, 9:30 AM to 6:30 PM. No bots, no wait queues — a real person picks up.
